PRADA Team Manager Emporium

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

The Team Manager is responsible for contributing to the overall success of the store by managing the performance and development of their team of Client Advisors and consistently driving retail excellence in-store. Key responsibilities include leading, coaching, and training their team, while proactively supporting them in achieving sales, KPI, and clienteling goals—all while ensuring an exceptional client experience. The Team Manager is also assigned a product category of expertise and is responsible for driving its performance across the entire store.

RESPONSIBILITIES

Team Management & Performance:

• Drive your team to meet and exceed their targets while contributing to the overall success of the store, setting clear goals and creating accountability for their achievement
• Conduct regular performance conversations with your CAs (both recurring and on-the-job), celebrating their wins, discussing their main development areas and co-creating actionable plans for their growth
• Take ownership of guiding, nurturing, and developing your CAs to their fullest potential while inspiring a culture of excellence, teamwork, and growth within the Team and among Store Leaders
• Lead training efforts for your team on all aspects of the Client Journey, Clienteling, Product Knowledge and Storytelling to support them in their development plans and achieve their goals
• Participate actively in the identification, recruiting and onboarding of Top Talent within and outside your market

Retail Excellence:

• When acting as the Floor Manager / Manager on Duty, ensure all business opportunities are maximized by adhering to the store zoning, orchestrating the team, providing timely coaching & feedback and helping CAs prepare for their appointments
• Lead and inspire your team to deliver superior client experiences, adhering to all Client Journey principles and fostering long-term client relationships
• Foster your Teams’ Client Development skills, ensuring they consistently complete their Clienteling tasks
• Ensure your Team proactively identifies opportunities to expand their Client Base, prospecting new clients and collecting key quantitative and qualitative information

Category Performance:

• Become the Expert for your Categories, understanding in detail performance trends, identifying key strengths / opportunities for the Store and creating actionable plans to achieve full potential
• Collaborate with Head Office Merchandising teams, proactively offering feedback on product, stock and specific needs to achieve Category targets
• Collaborate with the Visual Merchandising team to maximize your Categories’ commercial effectiveness through in-store displays, while adhering to VM Guidelines
• Collaborate with the Operations team to ensure BOH layout and processes maximize efficiency and business opportunities, while ensuring adequate levels of product care

KNOWLEDGE AND SKILLS

Strong business acumen and analytical skills

Comprehensive knowledge of the Luxury Fashion Industry and its trends

Proven ability to drive positive client experiences and build loyalty

Excellent communication and interpersonal skills

Strong attention to detail and organizational skills

Ability to inspire and influence a team

Leadership and coaching skills

Business awareness

Dependability

Flexibility in schedule and working hours

#LI-RC1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.