DEPARTMENT MANAGER

DEPARTMENT MANAGER

Responsibilities

工作职责

1. Manager on Duty

代班职责

• Daily Operations: When the Store Manager is off duty, responsible for store opening and closing procedures, morning and evening meetings, staff scheduling, and ensuring cash and system compliance.
• 日常运营：店经理不在岗时，全面负责店铺开闭店流程、早会晚会、人员调度、现金及系统合规管理。
• Target Tracking: Accountable for meeting daily performance targets on duty, continuously monitoring sales progress, and adjusting the team’s execution strategy accordingly.
• 目标追踪：对值班当日业绩目标达成负责，实时跟进销售进度并调整团队执行策略。
• Crisis Management: Leads the handling of escalated customer complaints, sudden system failures, urgent inventory reallocations, and other incidents through swift decision-making and resource coordination.
• 危机处理：主导客诉升级、突发系统故障、库存紧急调拨等事件，快速决策并协调资源解决。

2. Store Performance Management

全店业绩管理

• Assist the Store Manager in setting overall store sales targets, breaking them down into daily, weekly, and monthly execution plans, monitoring progress, and adjusting strategies as needed.
• 协助店长制定全店销售目标，分解并落实至每日/周/月执行计划，监控达成进度，及时调整策略。
• Lead cross-category sales initiatives (such as bundle recommendations and combo promotions) to enhance add-on sales and average transaction value, driving the store to exceed its targets.
• 主导跨品类销售联动（如搭配推荐、组合促销），提升连带率及客单价，推动全店目标超额完成。
• Analyze store data (e.g., foot traffic, conversion rates, repeat purchase rates) and regularly submit improvement proposals to the Store Manager for implementation.
• 分析全店数据（客流量、转化率、复购率等），定期向店长提交改进方案并推动落地。
• Cross-Department Collaboration: Work closely with other department managers to ensure effective information sharing and resource integration, thereby enhancing overall store operational efficiency.
• 跨部门协作：与其他部门经理紧密沟通，确保信息共享与资源整合，提升全店运营效率。

3. Team Management and Employee Development

团队管理与员工发展

• ETAIL OBSESSION: Promote a strong culture of retail excellence in the boutique centered on retail fundamentals and performance(both Front of House & Back of House)to always deliver an exceptional client
• 零售卓越追求：在精品店内推动以零售基础与业绩（涵盖前台与后台运营）为核心的卓越零售文化，始终为客户提供非凡体验。
• CLIENT MAXIMIZATION: Ensure we are always nurturing strong client relationships in the store through consistence and high quality engagement and clienteling initiatives (growing long-term loyalty).
• 客户价值最大化：通过持续高质量的互动与客户关系维护举措，深化门店客户关系，培养长期忠诚度。
• TALENT ATTRACTION & RETENTION: Prioritize attraction and retention of talented team members by fostering a motivating work environment and understanding individual needs; Attracting Top Talents in the Store.
• 人才吸引与留任：营造激励型工作环境，关注个体需求，优先吸引并留住优秀人才；持续为门店招募顶尖人才。

4. Product Operations Support

产品运营支持

• Assist the Store Manager in managing inventory turnover, optimizing visual merchandising, and responding to customer needs.
• 协助店长管理库存周转、陈列优化及客户需求响应。
• Regularly analyze product sales trends and customer feedback to provide recommendations for assortment adjustments and collaborate with the buying team to refine replenishment strategies.
• 定期分析产品销售趋势与客户反馈，提出选品调整建议，协同采购团队优化补货策略。
• Handle bespoke requests from high-end clients, ensuring alignment with brand service standards.
• 处理高端客户定制需求，确保符合品牌服务标准。

5. Customer Experience & Brand Development

客户体验与品牌维护

• Lead by example in embedding a clienteling culture into daily operations. Leverage data-driven personalized services and ongoing coaching to build deep customer relationships, providing a one-on-one luxury experience that enhances both customer lifetime value and brand loyalty.
• 部门经理需以身作则，将Clienteling文化渗透至日常运营，通过数据驱动的精准服务和持续赋能辅导团队，与客户建立深度联系并获得一对一的个性化奢侈品体验，以此实现客户终身价值与品牌忠诚度的双提升。
• Oversee the team’s execution of service standards to ensure a consistent customer experience.
• 监督团队执行服务标准，确保客户体验一致性。
• Drive VIC engagement by consolidating store-wide client data, organizing exclusive events, and increasing sales opportunities.
• 推动VIC客户维护，整合全店客户数据，策划会员邀请，提升销售。
• Collect customer feedback regularly, optimize service processes, and present improvement proposals to the Store Manager.
• 定期收集客户反馈，优化服务流程，并向店长提交改进建议。

6. Merchandising & Visual Management

货品与视觉管理

• Ensure in-store product displays align with brand visual standards and collaborate with the visual merchandising team to update window displays and in-store presentations.
• 确保全店货品陈列符合品牌视觉标准，协同陈列团队及时更新橱窗及店内展示。
• Monitor inventory health, work with the warehouse team to optimize stock allocation, and minimize the risk of slow-moving items.
• 监控库存健康度，协同仓储团队优化调拨流程，减少滞销风险。
• Provide timely feedback to the buying team on product issues and market demand to support overall store assortment strategy adjustments.
• 及时向采购部门反馈货品问题及市场需求，支持全店选品策略调整。

工作职责包括但不仅限上述内容。