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Posting Date: 

POSITION:  Sales Assistant Church's KaDeWe (m/f/x) Full Time

COUNTRY:  DE
CITY:  Berlin
ID:  5823

 

Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

 

JOB PURPOSE

 

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximise the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

 

RESPONSIBILITIES

 

  • Welcome and serve the customer, providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
  • Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
  • Demonstrate Brand and product knowledge.
  • Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
  • Ensure and maintain the sales floor and visual display to a high standard in line with Brand guidelines
  • Deliver the Company operational guidelines and stock procedures, to ensure a high level of security and compliance with the Brand standards of service.
     

KNOWLEDGE AND SKILLS

 

Passion for building long-lasting relationships with clients and peers

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience in a high performing sales environment

Being able to work in team, as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the shoemaking industry and affinity with the Brand