PRADA Virtual Client Advisor, Bicester Village

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Virtual Client Advisor, your role is to represent the company to remote customers and be a brand ambassador for the product through virtual sales, ensuring clients’ satisfaction and loyalty.

RESPONSIBILITIES

• Handling requests from virtual customers via text messages, emails, WhatsApp calls or live streaming;
• Present products requested by the customer through pictures, in accordance with company standards/guidelines;
• Presentation and enhancement of the product range;
• Schedule appointments with virtual customers;
• Sales promotion and development in order to achieve monthly Virtual Sales targets by categories set up by management;
• Update CRM activities;
• Prospect research;
• Proactively recruiting new clients;
• Update report regarding customers details;
• Understand the customers’ needs, expressed and latent;
• Process virtual payments;
• Preparation of the shipment for the customer (product packaging and dispatch);
• Reassortment of the product;
• Handle complaints, with the support of the manager if needed;
• Share relevant information collected concerning customers with management;
• Keep up to date the product knowledge concerning all categories;
• Correct handling (cleaning, care, replacement, etc.) of products in the area where virtual sales and transaction are taking place;
• Organize and manage the product in the warehouse, following the Department Manager's instructions;
• Extensive knowledge of the stock to optimize sales;
• Actively participate in the stock takes by product category at the end of the year.

KNOWLEDGE AND SKILLS

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Being able to work in a team as well as alone

Excellent communication and interpersonal skills

Fluency in English

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.