MIU MIU In-Store CRM Manager, Landmark

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Key Responsibilities

• Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities for store teams
• Leverage on client and market analysis to set stores clienteling objectives, drive Private Appointment, Outreach, Prospect, support Store Managers to deep dive on client profiling with CA to target for events to achieved business results.
• To support client acquisition & retention, also leveraging on local market opportunities.
• Relationship with landlord, third-party, personal network for client development
• Identify and develop existing and new clients (prospects) to become future VICs
• Support store team on client’s personalized outreach and event invitation contents
• Support CRM Manager on clienteling processes, ensuring proper implementation and consistency of approach, supervise and promote the correct use of all Clienteling tools in stores.
• Support CRM Manager on Client Experience activities for local VIC, and offer highest level of experience in-store.
• Collecting CRM needs and sharing best practices.

Job Competencies

• Team working and organizational capabilities.
• Business development approach and clienteling mindset and curiosity.
• Results Orientation.
• Coaching capabilities and good communication skills

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.