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Posting Date:  Jul 30, 2019

POSITION:  Client Service Development Manager

COUNTRY:  MY
CITY:  Kuala Lumpur
ID:  2941


Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 

JOB PURPOSE

 

To represent the Company and to be a Brand ambassador with a deep knowledge of the Products/World and of Fashion. To increase the business, developing clienteling activities and guaranteeing Customer Loyalty. To support and contribute to the achievement of sales targets of VICs and stores. To train and coach the In-Store Client Service staff and Sales Assistants, with respect to the luxury service, guaranteeing high quality standards of the Brand.

 

RESPONSIBILITIES

 

  • Develops a network of contacts through breakfast/lunch meetings, creating periodic meeting opportunities with the Client, in order to increase the company’s sales/client portfolio.
  • Develops and monitors relationships with the Client through cooperation with Hotels, Luxury Service Companies, Tour Operators, Personal Shoppers, etc., developing personalized services for selected hotels.
  • Organizes private appointments, developing Client relationships, in cooperation with the functions involved and the Group Client Service Development function.
  • Cooperates with the Group Client Service Development Function to guarantee in-store experiences in line with Clients’ needs and high company standards.
  • Proposes a ranking of Prada experiences by cluster to the Group Client Service Development Function in order to increase the VIC fashion show business, VIC appointments, Styling sessions, Prada Days (Fondazione and Factory visit included).
  • Shares Prada Experiences with the Group Client Service Development Function and with the Store, supporting local implementation, following their development and attending the events if necessary.
  • Monitors the client service quality through the continuous contact with and feedback to stores.
  • Supports the research and selection of In-Store Client Service staff.
  • Defines the objectives for the In-Store Client Service Development.
  • Directs the In-Store Client Service to the achievement of sales objectives proposing and implementing possible corrective actions.
  • Guides the In-Store Client Service /Store Manager in the development of local contacts networks.
  • Supports the In-Store Client Service in the staff training in order to promote Prada values and DNA.
  • Guarantees a constant information flow between the In-Store Client Service and the Group Client Service Development function.

 
KNOWLEDGE AND SKILLS

 

Business driven

Leadership and ability to motivate and influence people

Strong customer service mindset

Natural ability to welcome our client

Confident, enthusiastic and positive

Mature and assertive

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion, art and design

Fluent in English

 

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