Levanella Outlet - Sales Assistant

JOB PURPOSE

As Outlet Sales Assistant, you guarantee an extraordinary and memorable luxury customer experience, placing the Clients above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients, guiding them into the world of Prada Group. 

You hold yourself accountable to achieve your store sales target, acting as proactive player in ensuring the best service and responding to the Clients' needs for both in store and on ecommerce channel. 

 RESPONSIBILITIES

• Place the Clients at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service 
• Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
• Capture Clients data into the Company CRM; 
• Embrace and promote the Omni Channel mindset;
• Take ownership of resolving Clients complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store;
• Act in compliance to Company procedures, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

• Passion for luxury retail and client relationship building
• Problem‑solving mindset, curiosity, and enthusiasm for fashion
• Previous experience in premium or luxury retail is a plus
• Strong teamwork and interpersonal abilities
• Outstanding communication skills
• Fluent spoken English is expected