MIU MIU Stock Manager, Bond St

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Stock Manager plays a pivotal role in driving the smooth running of back-of-house operations and correct handling of goods in store. Key responsibilities include monitoring stock management, compliance with KPIs , guidelines and company procedures in order to guarantee an efficient and collaborative support to the front office staff and minimizing the inventory losses.

RESPONSIBILITIES

• Lead and develop the stock team, including stock controllers and runners. Demonstrate strong people leadership skills, conduct monthly team meetings, 1:1s, and provide feedback, support, and development.
• Oversee stock activities, ensuring proper handling, protection, and organisation of merchandise, including storage, preparation, and movement of goods to the shop floor.
• Ensure all returns, transfers, uniform orders, gifting, press/samples, tailoring, dry-cleaning, and returns processing comply with company guidelines.
• Oversee monthly cycle counts, negative stock reporting, and proactive inventory planning, ensuring all stock operations align with business objectives.
• Monitor KPIs for back-of-house operations (e.g., cycle counts, e-commerce speed of sending, refusal rates, outbound speed of sending) and collaborate with stock controllers to optimize performance.
• Oversee e-commerce activities, ensuring smooth integration and coordination of the stock team and e-commerce operations.
• Track VIC orders in collaboration with the front-of-house team, supporting the customer journey and ensuring service excellence.
• Monitor repair processes, ensuring efficient tracking, regular follow-ups, and strong collaboration with the stock and client advisor teams. Follow up weekly on outstanding repairs and take ownership to drive efficiency, enhancing the client experience.
• Manage and track exports with stock controllers.
• Oversee packaging and stationery inventory, ensuring stock levels are maintained with support from the stock team.

KNOWLEDGE AND SKILLS

Similar experience in a previous position

Strong organizational skills and attention to detail

Ability to prioritize tasks and manage time effectively

Excellent verbal and written communication skills

Ability to work effectively as part of a team