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Posting Date: 

POSITION:  Supervisor Church's Jermyn Street

COUNTRY:  GB
CITY:  London
ID:  5781

 

Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

 

JOB PURPOSE

 

To manage and to motivate the sales team in achieving the sales target, ensuring the team deliver the Brand’s selling ceremony, being present on the sales floor, managing the activities of the store.

 

RESPONSIBILITIES

 

BUSINESS

  • Drives the sales team to achieve the store sales targets and key performance indicators.
  • Ensures that the sales teams set objective are achieved by ensuring they are inspired and motivated.
  • Be constantly up-to-date on market trend and share knowledge with sales team.

 

CUSTOMER

  • Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
  • Build a Client-centric mindset by developing and maintaining solid Client relationships.
  • Ensure the team maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.

 

TEAM         

  • Train and inspire the sales staff in product knowledge, sales techniques, customer services and company procedures.
  • Identify hıgh potentıal collaborators for internal development opportunities.
  • Ensure effective communication and encourage information sharing and development of morning briefings.

 

RETAIL

  • Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
  • Provıde feedback and focused suggestions on department needs to the Store Manager.
  • Guarantee the vısual presentatıon of the shopfloor.
  • Ensure effectıve and effıcıent back-of-house organization for the store and is responsible for the protectıon of the company’s assets as well as the staff grooming standards to be ensured.

 

KNOWLEDGE AND SKILLS

 

Passion and knowledge of the managed product category

Business driven

Team player with the ability to lead and influence peers

Strong customer service approach

Natural ability to serve our client

Confident, enthusiastic and positive

Problem solving

Organized and detail oriented

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion and design