PRADA Assistant Store Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/Purposes:

The Assistant Store Manager has the ability of promoting brand loyalty to customers in the luxury goods sector, in order to guarantee the quantitative and qualitative objectives assigned. He/she represents the Company and acts as a representative of the Store Manager ensuring the implementation of all directions received from the Retail Department and Store Manager.

Responsibilities:      

Sales

• Is constantly up-to-date regarding fashion trends, knows and monitors competitors and communicates this information to the Sales Staff.
• Reflects the corporate image in terms of standing and ensures that the Staff is also aligned.
• Supports the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by our brand.

1. • Supports the Store Manager in reporting all significant information to the Area Manager.

Customer management and CRM

2. • Personally manages all critical situations regarding customer complaints and after-sales service.
   • Promotes customer loyalty.
   • Coordinates the management of Top clients as well as VIPs with the Store Manager.

     Store Staff

• Supports the Store Manager in building the team and coordinating the activities in order to make sure that team members are always motivated and competent.

• Ensures professional growth and training of the staff, sharing development plans with the Store Manager.
• Supports the Store Manager and Department Managers in the definition of quantitative and qualitative objectives and ensures they are achieved by analyzing results, verifying monthly activities and setting up yearly assessments.
• Prepares the Store Planning and submits it to the Store Manager for approval.
• Manages Department Managers and supports them in their activities.
• Makes sure that internal procedures are followed.

     Product

• Ensures that the Store image and product care are in line with corporate standards and that the Staff is made to feel responsible to maintain these standards .

• Knows in depth all the products for each category

     Visual

• Ensures that the Store windows are always in good order and prepares product display strictly complying with the Company directions and following the indications provided by the Store Manager.

     Stockroom

• Optimises stockroom management in order to make sure that stocks are stored  as efficiently as possible in terms of sales, in cooperation with the stockroom staff.

• Supervises and reports any discrepancies to the Store Manager.
• Verifies the correct rotation of goods in the stockroom.
• Provides the Stationary orders with the contingent Stock support
• Supports the Store Manager in the management of all activities connected with  year-end, sector and rotation stock takes by product category.

Procedures

• Takes any measures to guarantee the care of all valuable products and materials in the store, in cooperation with the Stock Manager.

• Liaises with the Store Manager to report and manage any loss (thefts of products, money, etc.).
• Liaises with the Store Manager to train the Store Staff to prevent losses and thefts.

Reporting

• Provides and analyses the main reports in terms of sales, products, staff performances, CRM and Stock.

• Supports the Department Manager the reporting activity.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.