Miu Miu CRM and Client Insight Junior Specialist

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Miu Miu CRM and Client Insight Junior Specialist will support the team in day-to-day activities in the aim of developing and reinforcing a customer centric analytical culture across different areas of the business, ensuring the development of specific analytical tools for the brand.

RESPONSIBILITIES

• Support the Miu Miu Client Insight team with ad-hoc data extractions and analyses to gather insights on customers’ behavior and monitor trends.
• Help the team developing new analyses in line with the department’s goals and focuses.
• Revise current dashboards and analytical tools to gather complete understanding of existing reports and support the HQ in training local teams to    their use. 
• Work with the IT department to evaluate potential enhancements to existing reporting systems and monitor their development.
• Prepare Power Point documents presenting the findings of the analyses to be presented to all the main stakeholders.
• Define CRM KPI targets and track regional performance with respect to the agreed goals.
• Prepare the required documentation to support weekly and monthly meetings.
• Collect feedbacks from the local teams to support business understanding and regional insights.

KNOWLEDGE AND SKILLS 

At least 2 years of experience in a similar role 
A previous consultancy experience is mandatory
Ability to write complex queries in SparkSQL
Strong and proven analytical background (Master’s degree in Economics/Engineering is preferred)
Excellent skills on Excel and Power Point
Fluency in English
Strong attention to details
Flexibility and ability to multitask
Proactivity and problem-solving attitude
Strong organizational, communication and interpersonal skills
Excellent relationship skills