E-Commerce Operations Intern

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

The E-Commerce Operations Intern will support the monitoring and optimization of online operations performance, contributing to the improvement of service levels and operational efficiency, with a focus on the Employee Online Store. The role is highly operational and combines data analysis, cross-functional coordination, and day-to-day execution, with exposure to logistics flows, store fulfillment performance, and digital KPIs.

RESPONSIBILITIES

• Monitor and analyze key e-commerce operational KPIs (lead time, pending orders, cancellation rate, return rate, stock availability, etc.), identifying actionable insights.
• Support root cause analysis in case of performance deviations (e.g., increase in return rate, delays, cancellation spikes).
• Work daily with Excel to track and analyze operational performance.
• Perform data checks and ensure accuracy of product, stock, and order information.
• Support the preparation of weekly and monthly operational reports and dashboards.
• Collaborate with Logistics, Retail Operations, IT, E-Merchandising and Client Service teams to ensure smooth operational flows.
• Support implementation and follow-up of operational initiatives (e.g., new fulfillment flows, special sales, packaging updates).
• Support the team in testing, validating and monitoring new initiatives and cross-functional projects.

KNOWLEDGE AND SKILLS

Degree in Business, Management Engineering, Economics or related fields.
Strong analytical mindset and confidence working with data and KPIs; a previous experience in digital or e-commerce is a plus.
Advanced Excel skills (e.g. Pivot Tables, data analysis, formulas); knowledge of reporting tools (e.g. Power BI) is a plus.
High attention to detail and accuracy when working with data.
Problem-solving attitude and hands-on approach.
Ability to work in a fast-paced and international environment.
Excellent English (written and spoken).

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.