Hospitality & Client experience Intern

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Responsibilities

The Junior Hospitality & Client Experience Intern|Specialist supports the development and implementation of the brand’s global hospitality standards across boutiques and client environments.

Working closely with the Hospitality & Client Experience Manager, this role contributes to the creation of structured guidelines that define the brand’s approach to client hospitality, service etiquette and boutique experience.

The position assists in translating the brand’s values into practical hospitality protocols, covering areas such as food & beverage service, client interaction, boutique service rituals and concierge-style client care, ensuring consistency across markets.

This role combines research, operational coordination and content development, helping to build and maintain the brand’s hospitality playbook and support its global implementation.

Key Tasks

Support in Hospitality Guidelines Development

• Assist in the development of the brand’s hospitality and client experience guidelines.
• Contribute to the creation of structured documentation defining service etiquette and boutique hospitality standards.
• Support the development of the Brand Hospitality Playbook.

Research & Benchmarking

• Conduct research on luxury hospitality best practices across luxury retail, high-end hospitality and premium client services.
• Benchmark service rituals, food & beverage standards and concierge practices used by leading luxury brands and hotels.
• Collect insights to support the evolution of the brand’s hospitality framework.

Food & Beverage Hospitality Support

• Assist in defining guidelines for in-store catering and beverage service, including: coffee and tea service presentation, beverage offering standards, serving gestures and service flow
• Support documentation of F&B hospitality rituals aligned with brand identity.

Client Interaction & Service Etiquette

• Contribute to the development of client interaction guidelines, including: conversational etiquette, Dos and Don’ts when interacting with clients, appropriate tone of voice and behavioral codes
• Support the definition of service gestures and boutique etiquette.

Documentation & Playbook Development

• Support the preparation of guideline documents, visual references and operational manuals.
• Ensure hospitality standards are clearly structured and easy to implement across boutiques.
• Maintain and update hospitality documentation as guidelines evolve.

Training Support

• Assist in the preparation of training materials and presentations for retail teams.
• Support the rollout of hospitality guidelines across regions and markets.
• Gather feedback from boutiques to help refine hospitality standards.

Coordination with Internal Teams

• Work closely with Retail, Events, Client Development and Training teams to ensure hospitality standards are consistently applied.
• Support internal alignment on boutique hospitality practices and service rituals.

Skills and expertise

Experience

• Fluent in Italian and English
• 1–2 years of experience in luxury retail, hospitality, client experience or events.
• Previous exposure to luxury service environments (boutiques, hotels, client events) is a plus.

Skills

• Strong attention to detail and sensitivity to service etiquette and luxury client expectations.
• Excellent organizational and documentation skills.
• Interest in hospitality, service design and client experience.
• Ability to research and translate insights into structured guidelines.

Personal Attributes

• Curiosity for luxury service culture.
• Strong sense of discretion and professionalism.
• Refined interpersonal skills.
• Passion for delivering exceptional client experiences.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.