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IT Service Manager - CRM & Digital

Posting Date:  Sep 1, 2021
Country:  IT
City:  Milan
ID:  12654
Career Path:  Information Technology

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.




To be part of the Group Information Technology Department, following all the activities connected with the Client Service. The Service Manager is primary contact for the Client Service HQ team queries and issues on IT platform.  He works closely with external agency to implement Business goals.

The ideal candidates for this role is experienced people, innovative, motivated to act in accordance with the company’s core values and vision.





  • Analyze, understand and prioritize detailed business requirements;
  • Support the team in all the planning phases and the activities of the project (eg documentation, activity coordination, analysis, etc.).
  • Ensure project activities definition and completion, respecting constraints and deadlines;
  • Support the System Test and User Acceptance (UAT);
  • Supervise internal documentation to users;
  • Report to the head of IT for internal follow up of the project;
  • Act as first point of contact for internal users;
  • Coordinate system integrators team in project managing.





  • Degree in Computer Science / Engineering
  • At least 2 years of experience gained in a consultancy firm or in a structured company working on CRM projects  (preferred solution Microsoft CRM Dynamics 365)
  • Advanced level of English (Spoken and Written)
  • Flexibility and fast-learning approach
  • Entrepreneurship, spirit of initiative
  • Proactive approach
  • Teamworker
  • Good interpersonal and communication skills
  • Passion and enthusiasm
  • Curiosity and innovation
  • Focus on results and able to complete task on time under pressure

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