Store Operations Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 

JOB PURPOSE

We are looking for a Store Operations Manager to ensure operational excellence and provide day-to-day support to Miu Miu stores across Southern Europe, in line with Corporate guidelines, policies, and procedures. The role is responsible for coordinating all key operational activities — including stockroom and inventory management, store support (IT, maintenance, uniforms, supplies), and compliance — while acting as a liaison between stores and headquarters. The Retail Operations Manager also plays a strategic role in training store teams, supervising the implementation of procedures, and supporting new store openings to guarantee consistency and efficiency across the region.

RESPONSABILITIES

• Ensures the implementation and supervision of product flow procedures to and from stores, in alignment with Corporate guidelines and the Store Operations Manual
• Trains Store and Stockroom Managers on stockroom procedures and updates, ensuring full compliance
• Oversees adherence to sales-related rules and procedures, in line with company policies and local regulations
• Controls the management of the “cycle count”
• Supervises all the activities connected with year-end stocktakes, providing appropriate reports in conjunction with the Functions involved
• Ensures the planning, the management and the control over all activities linked to End of season stock-taking, producing a relevant report in collaboration with the personnel responsible
• Ensures the planning, the management and the control over the activities linked to stock-taking in the Regional warehouses in collaboration with the local Logistic Managers
• Supervises the half-year order for Fashion and Technical Uniforms to the Headquarters, based on Guidelines and on local needs and to supervise all the uniform requirement to the HQ
• Controls the stocks and KPI Operations (stolen, negatives, special stocks, de marque inconnue, transfers between stores, etc) and to guarantee the sending of reports to the HQ
• Controls and confirms the priorities of the service required in each individual store
• Supervises the coordination of  the timely activities between IT and stores in case of possible SAP or cash malfunctions
• Guarantees the assistance to stores in relation to the interpretation and implementation of all procedures and policies
• Supervises the preparation of packaging and stationery orders for each boutique
• Coordinates all the activities needed during the New Store Openings and supports all the involved functions (Retail Merchandising dept., Visual Merchandising dept., ect)

KNOWLEDGE AND SKILLS

At least 5 years of experience in Store Operations

Strong knowledge of stockroom and inventory procedures (cycle counts, stocktakes, KPI monitoring)

Experience in supporting store operations (IT issues, maintenance, supplies, uniform management)

Familiarity with SAP or similar ERP systems

Ability to train and support store teams on procedures and operational guidelines

Strong problem-solving and organizational skills

Ability to manage multiple priorities and coordinate across functions

Excellent communication skills and team spirit

Fluency in both Italian and English