TEAM MANAGER

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

Location: Prada Monterrey

Job summary/Purpose
The Team Manager is responsible for contributing to the overall success of the store by managing the performance and development of their team of Client Advisors and consistently driving retail excellence in-store. Key responsibilities include leading, coaching, and training their team, while proactively supporting them in achieving sales, KPI, and clienteling goals—all while ensuring an exceptional client experience. The Team Manager is also assigned a product category of expertise and is responsible for driving its performance across the entire store.

Responsibilities

Team Management & Performance:

Performance Excellence: Drive your team to meet and exceed their targets while contributing to the overall success of the store, setting clear goals and creating accountability for their achievement

Feedback & Development: Conduct regular performance conversations with your CAs (both recurring and on-the-job), celebrating their wins, discussing their main development areas and co-creating actionable plans for their growth

Leadership & Work Environment: Take ownership of guiding, nurturing, and developing your CAs to their fullest potential while inspiring a culture of excellence, teamwork, and growth within the Team and among Store Leaders

Training & Upskilling: Lead training efforts for your team on all aspects of the Client Journey, Clienteling, Product Knowledge and Storytelling to support them in their development plans and achieve their goals

Talent Acquisition: Participate actively in the identification, recruiting and onboarding of Top Talent within and outside your market
Retail Excellence:

Floor Management: When acting as the Floor Manager / Manager on Duty, ensure all business opportunities are maximized by adhering to the store zoning, orchestrating the team, providing timely coaching & feedback and helping CAs prepare for their appointments

Client Experience: Lead and inspire your team to deliver superior client experiences, adhering to all Client Journey principles and fostering long-term client relationships, ultimately driving NPS growth for your Store

Client Development: Foster your Teams’ Client Development skills, ensuring they consistently complete their Clienteling tasks with quality & personalized outreaches, schedule / manage / prepare for their Private Appointments (maximizing each opportunity) and build their VIC client base with intention

Client Base Expansion: Ensure your Team proactively identifies opportunities to expand their Client Base, prospecting new clients and collecting key quantitative and qualitative information
Category Performance:

Category Full Potential: Become the Expert for your Categories, understanding in detail performance trends, identifying key strengths / opportunities for the Store and creating actionable plans to achieve full potential

Collaboration with Merchandising: Collaborate with Head Office Merchandising teams, proactively offering feedback on product, stock and specific needs to achieve Category targets

Visual Merchandising: Collaborate with the Visual Merchandising team to maximize your Categories’ commercial effectiveness through in-store displays, while adhering to VM Guidelines

Stockroom Excellence: Collaborate with the Operations team to ensure BOH layout and processes maximize efficiency and business opportunities, while ensuring adequate levels of product care

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.