In-Store Trainer (m/f/d)

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

We are seeking a passionate and dedicated In-Store Trainer (m/f/d) to join our dynamic team in our PRADA Store in Munich. As an In-Store Trainer, you will partner with the Store Manager to develop talent, strengthen performance, and bring the Prada client experience to life through impactful training and coaching.

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

RESPONSIBILITIES

• Partner with Store Manager and Leadership to identify training needs aligned with business priorities and develop targeted training action plans.
• Deliver and leverage in-store training tools (sessions, coaching, daily briefings, best-practice sharing) in collaboration with retail functions.
• Conduct team gap analyses, build individual coaching plans, and provide ongoing feedback on performance, progress, and skill development.
• Ensure full cascade, quality, retention, and impact of training content across Brand, Client Journey, and Product Knowledge, with strong shop-floor presence.
• Foster a self-learning culture, promoting digital training tools and continuous skill enhancement.
• Lead a strong culture of coaching, including shadowing, feedback, and “coach-the-coach” practices focused on selling excellence and client experience.
• Manage new-hire onboarding in partnership with HR while acting as the store’s Prada Ambassador, embodying empathy, warmth, passion, and proactivity.

KNOWLEDGE AND SKILLS

+2 years in a similar role with proven background in Training/Learning roles within the Luxury Retail environment.

Demonstrated expertise in shadowing, observation, feedback, and coaching across Store Leadership and Client Advisor roles.

Ability to understand business needs, build actionable training plans, and align training calendars to business priorities.

Strong business mindset with a proven ability to drive results, KPIs, and client-focused performance.

Excellent communication, presentation, listening, and stakeholder-management skills, detail-oriented, structured, and organized.

Self-motivated team player who leads by example, embraces coaching culture, and shows strong passion for the Prada brand.

Fluent in German and English required.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.