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Posting Date: 

POSITION:  Client Services Advisor - Portuguese speaking

COUNTRY:  US
CITY:  New York - New York
ID:  4741


Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 

JOB PURPOSE

 

To be the member of the Digital Client Service function, supporting the client experience. 

 

RESPONSIBILITIES

 

  • Provide Level 1 client support through phone, email, live chat, social network and messaging.
  • Assist clients throughout their shopping experiences on the Group’s websites.
  • Provide clients with all necessary information needed in order to finalize their purchase.
  • Assist clients with all post sale inquires including delivery, returns, repairs, and refunds.
  • Work to resolve all issues affecting clients’ orders quickly and in a professional matter by communicating with boutiques and concessions.
  • Partner with Level 2 client support and Client Service Manager to escalate incidents as appropriate.
  • Be the voice of our Groups Client Service team, by providing a high level of luxury service.

 

KNOWLEDGE AND SKILLS

 

Required languages: Native/fluent in Portuguese and English required

Flexibility to work variable shift, Mon-Sun, 9am-10pm

Experience in client services or luxury retail preferred