PRADA - OUTLET INSTORE OPERATIONS MANAGER H/F

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary / Purpose

Responsible for effectively and efficiently managing all aspects of the store’s back of house, ensuring all operational procedures are managed to guarantee the highest standard and most efficient delivery of the client journey.

Assist the Store Manager with the implementation of all operating activities in store according to corporate guidelines and in support to sales, policies, procedures and KPI’s.

Ensure effective communication is maintained with other departments and external providers to the store.

Responsibilities

Policies and procedures

• Ensure all store operations are executed in line with company policies, procedures, and corporate guidelines.
• Support the Store Manager in implementing operational standards and addressing compliance risks, training the staff, when needed
• Act as the store reference point for communication of operational processes and escalations, liaising with Regional Store Operations when needed.

Team Management

• Lead and develop the back-of-house team, fostering a high-performance, collaborative, and service-driven culture.
• Support workforce planning to ensure adequate operational coverage.
• Partner with the Store Manager on recruitment, onboarding, performance management, and talent development.
• Cascade company communications and reinforce brand values through leadership by example.

Inventory management

• Lead by example, ensuring the team operate with the highest level of product care and respect for the goods in store.
• Effectively use space and stock in the back of house to maximize productivity. Proactively flag any overstock concern to the Store Manager and the Regional Store Operations Manager.
• Ensure adherence and clear communication of policies and procedures concerning inventory management to the store team.
• Assess actions to be taken with receiving issues, communicating efficiently with Logistic and Regional Store Operations team. Supervise all activities with stock movement including transfers, consignment, repairs, etc. Support the Store Manager with any stock related activity and requests from other HQ teams (e.g., Merchandising, Visual Merchandising)
• Responsible for Stock take and cycle counts planning, organization, and correct execution, including reconciliations of stock discrepancies. 

Store Administration

• Ensure adherence and clear communication of policies and procedures concerning cash management to all cashiers, client advisors, and store administrators. Take part in all managerial responsibilities for efficient running of the business ensuring cash handling procedures (opening and closing procedures, safe remittance procedures etc.) are respected, appropriately documented and discrepancies are investigated duly and reported to Store Manager.
• Ensure accuracy of all transactions at the till: including receipts, client information, product SKU’s, payment tender, and client verification.
• Make sure the daily audit is correctly documented with a copy of all sensitive receipts (e.g., void transactions, returned items) with appropriate authorization.

Store Environment

• Ensure optimal maintenance of the store environment, both front and back of house.
• Coordinate with internal departments and external vendors to ensure smooth daily operations.
• Ensure the guidelines on Security and Lost and Prevention procedures are strictly followed to guarantee goods and people security by working in partnership with security company where applicable.

Projects

• Support the Store Manager in the planning and execution of store projects, events, and operational initiatives.
• Ensure clear communication, training, and timely implementation of projects in store.

Knowledge and Skills 

• Organized and flexible: Excellent organizational skills and meticulous attention to detail.
• Leadership: Ability to demonstrate excellent leadership and people management skills. Proven ability to network, recruit, train and develop talents.
• Business driven: Proven commercial and brand awareness and ability to problem solve in minimizing risks and overcoming obstacles. Proven retail management experience in a similar role; prior experience in a luxury environment preferred.
• Operational approach: Proven strong operational performance within a high turnover retail environment.
• Administration: Previous administration and cash handling experience.
• System: Previous experience with SAP desirable.
• Digital: Excellent computer skills and understanding of all programs on Microsoft Office.
• Attitude: Enthusiastic and positive attitude. Ability to work in a busy team environment. Flexible and adaptable to the needs of the business.
• Language: Fluent English preferred.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.