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Posting Date: 

POSITION:  Retail Operations Supervisor Miu Miu

COUNTRY:  KR
CITY:  Seoul
ID:  9683


Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 

JOB PURPOSE

 

The incumbent is responsible for providing operational support to the Retail Operations Department.

 

RESPONSIBILITIES

 

SALES DEVELOPMENT 

  • Analysis of store & staff sales performance to propose action plan & objectives
  • Provide statistical analysis to conduct yearly evaluation KPIs
  • Ensure all stores are aware of official retail guideline and technically up to date
  • Conduct market survey when required
  • Retail cost budget analysis
  • Communication with landlords and local vendors

 

RETAIL BUSINESS AND STORE STUFF

  • Review roster and administer leave application as prepared by the Shop Manager to ensure adequate manpower at store level
  • Review and check regular/special incentive amount and effectiveness with HR
  • Prepare sales, management reports and memo as required
  • Deal with general counter and telephone enquiries
  • Arrange distribution and delivery of shop supplies such as stationery, catalogues, etc.

 

CRM & EVENTS

  • Responsible for CRM related projects
  • Provide qualitative analysis on clients’ profile and work closely with stores to execute CRM strategies
  • Responsible for regular reporting on CRM performance and define under-performing stores and propose action plan
  • Perform and coordinate CRM tool key user training and provide regular updates for training materials
  • Provide all the relevant support for the retail event execution; target the criteria, and coordinate with related internal and external parties for event implementation and all collaterals (target selection, invitations, gifts, catering etc)
  • Responsible for the follow-up upon completion of event; quantitative and qualitative feedback, budget analysis
  • On-site event support
  • Local discounted VIC list update and VIC loyalty program management

 

OPERATIONAL REPORTING AND ANALYSIS

  • Perform comparative studies on the monthly/events reports
  • Retail business and operation analysis
  • Weekly, monthly, quarterly sales planning and analysis
  • KPI, Traffic report and analysis

 

PROCEDURE 

  • Communicate with HQ team to ensure all guidelines and polices are implemented
  • Co-ordinate with retail shops and other departments to ensure that all policies and procedures are respected

 

OTHERS

  • Any ad hoc reports and duties to support Retail operations manager and HQ/Region/Local team
  • Prepare management reports and memo as required.
  • Follow up DF shipment procedure
  • Any other duties as assigned from time to time

 

KNOWLEDGE AND SKILLS

 

Bachelor degree and above

At least 7 years of work experience especially in retail operation, event, CRM in retail industry, global luxury industry is preferred

Strong communication skill in both English and Korean

Positive mindset with can-do attitude

MS Office proficiency is a must