PRADA In-Store Clienteling Manager, ION

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB SUMMARY/PURPOSE:

This is a client facing role, where you are focused on attracting new high-end clients and hosting existing VICs and partnership programs. You will focus on building and expanding our local client base with a focus on VICs and high-ticket sales, as well as working towards operational excellence for MTO/MTM/High-End. You will also support the sales staff in driving business and long-term customer loyalty through engagement initiatives (e.g., outreach interactions and private appointments).

RESPONSIBILITIES:

• Perform weekly and monthly customer and KPIs analysis to monitor the store CRM performance.
• Assist the Store Manager in designing the CRM action plan, taking into account the business needs and the event calendar.
• Review and analyze Client Advisor performance on Clienteling and Retail KPIs, providing the Store Manager with individual development plan
• Design and implement action plans focusing on data collection, local clients retention and brand loyalty
• Contribute from a CRM and Clienteling perspective with other departments to the development and implementation of in-store new product launches, new events, client experiences, etc.
• Ensure that the store staff is well trained in the use of all the Clienteling tools.
• Support the Sales Staff in the proper management of the VIC Clients, working in the growth of the number and potential of this cluster.
• Collaborate with the Local Retail team to improve the store performance.
• Ensures a good knowledge of the market and consumer trends to improve the fashion sense of the store staff.
• Ensure the growth of the store’s customer community, including through participation in events outside the shop.

These activities are intended to be illustrative and not exhaustive.

KNOWLEDGE AND SKILLS:

• Clienteling Mindset
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Self-motivated.
• Positive and collaborative approach.
• Able to work independently as required, but able to function as part of a larger team structure.
• Good communication and interpersonal skills.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.