In-store Clientelling Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

The In-Store Clienteling Manager is a brand-new role in our newly renovated flagship boutique. This role is a client-facing position dedicated to driving exceptional, personalized service for our existing VICs, while developing and expanding our local client community, driving high-value sales, and supporting excellence across the Made-to-Order, Made-to-Measure, and High-End categories.

This role will work closely with our Client Advisors, to grow long-term client relationships through targeted engagement initiatives, including personalized outreach and private appointments.

KEY RESPONSIBILITIES

• Analyze weekly and monthly customer data and KPIs to monitor and optimize store CRM performance.

• Partner with Store Management to develop and execute CRM action plans aligned with business objectives and the event calendar.

• Review and assess Client Advisor performance across clienteling and retail KPIs, contributing to individual development plans.

• Design and implement initiatives focused on data capture, local client retention, and brand loyalty.

• Collaborate cross-functionally to support new product launches, in-store events, and elevated client experiences from a CRM and clienteling perspective.

• Ensure store teams are fully trained and proficient in all clienteling tools.

• Support the sales team in managing and expanding the VIC client base, increasing both its size and value.

• Work closely with the local retail team to drive overall store performance.

• Stay informed on market dynamics and consumer trends to enhance the fashion awareness and expertise of store staff.

• Grow and nurture the store’s client community, including networking via off-site events and external activations.

KNOWLEDGE & SKILLS

• A strong clienteling mindset with a refined approach to building long-term, trust-based relationships with high-net-worth clients.

• Demonstrated passion for luxury, fashion, art, and design, with a keen eye for detail and aesthetic excellence.

• Exceptional problem-solving abilities, paired with intellectual curiosity and a solution-oriented mindset.

• Highly self-motivated, poised, and results-driven, with the ability to anticipate client needs and exceed expectations.

• Polished communication and interpersonal skills, demonstrating professionalism, discretion, and emotional intelligence.

• A collaborative team player who thrives in a luxury retail environment while maintaining the autonomy to manage responsibilities independently.

• Ability to inspire and influence others through example, elevating service standards and client experience across the store.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.