Retail Training Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

As the Retail Training Manager for Prada, you will manage the design, implementation and delivery of the Store Training Programs to our retail teams in Australia & New Zealand, with a strong focus on improving client experiences and driving business results.

Leveraging your exceptional commercial understanding of sales drivers and KPIs, along with your strategic focus on customer service and Prada’s Client Journey, you will work closely with individuals, teams and store management in order to successfully achieve Company’s goals.

Your main focus will be our newly renovated Sydney Westfield flagship boutique, where you will be based for 50% of your time.

In this role, you will:

• Work closely with Store Management to drive a shared calendar of the learning programs for Stores based on global and local projects, and bringing these programs to life in store

• Strategize cross functionally (GM, Retail Operations, CRM, HR) to review business needs and goals; customize / implement training initiatives to meet local needs while aligning local market with global strategies

• Creatively deploy in person training, online sessions, gaming platforms, digital apps, e learning, LMS platform to engage retail teams and create a culture of continuous learning

• Evaluate training KPI’s and business performance to ensure that training is meeting business needs and improving performance – be flexible and agile in responding to changing needs

• On the Job observation and feedback on the floor, including On-the Spot Training to the store teams

• Manage New Starter induction programs in line with HQ guidelines

• Manage the training budget for the market

• Have a sound understanding of Prada’s platforms, dashboards and apps in order to manage the LMS locally for store training needs

What we're looking for:

• A Bachelor’s degree in a relevant field

• 10+ years of work experience as Store/Retail Trainer with special focus on Client Journey and Clientelling; experience in client facing role at a retail setting (especially luxury retail) a bonus

• Strong commercial mindset, with a solid understanding of retail / CRM KPIs and how to use these to drive business performance

• Strong delivery and presenting skills, able to engage a wide audience and build strong partnerships

• Experience planning and managing both small and large-scale training events, including project management and budgeting

• Highly analytic and a strategic thinker, but ready to roll up your sleeves and work in store with retail teams

• Able to form connections and partnerships at all levels of the Company

• Current knowledge of effective learning and development methods;

• Proficient in Microsoft Outlook and Office Suite, Success Factors modules, LMS digital platforms for learning and digital training solutions

• Fluency in English (both written and oral)

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.