Business Support Assistant Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

The RETAIL BUSINESS SYSTEMS ANALYST possesses both technical and functional understanding of the business processes and will be a key person in the implementation and maintenance of retail / logistics systems. He will be responsible for identifying, analyzing, refining, translating, and finally documenting business requirements from business teams to help improve them.

RESPONSIBILITIES 

• Collaborate with Retail Business and Logistics teams (e.g., sales, procurement, inventory management, logistics, and production) to understand current workflows, pain points, and improvement opportunities.
• Map existing processes and design optimized workflows leveraging SAP supply chain modules.
• Advise on best practices for utilizing system functionalities to streamline retail and logistics operations.
• Ensuring retail systems operate smoothly by troubleshooting issues, managing system upgrades, and providing training and support to user (systems such as POS, Back of House, CRM …)
• Conducting detailed analysis and evaluation of retail business processes to identify areas for improvement.
• Overseeing the implementation of new retail systems or updates to existing retail systems (POS, B.o.H, CRM, reporting tool …)
• Test and evaluate new functions before their deployment in production environment.
• Identify, analyze and document discrepancies between the retail systems and the business requirements, and ensure that appropriate adjustments are made.
• Act as a point of contact for retail and logistics teams, providing guidance and support on technical inquiries.
• Develop and deliver end-user documentation and training to ensure effective system usage.
• Collaborate with data teams to create meaningful Power BI / B.O reports and dashboards within SAP or related tools.
• Manage the defect resolution process in an efficient way and managing expectations for related re-testing efforts.

KNOWLEDGE AND SKILLS 

A bachelor’s degree (or a related field)

Minimum of 5 years of experience in a full cycle retail systems implementation such as POS, stock take system, B.o.H management system, CRM …

Minimum of 5 years designing and configuring at least one of the following systems: POS, replenishment system, stock take system, SAP SD

Strong understanding of sales and distribution business processes.

Understanding of accounting business processes

Experience with SAP recommended.

Knowledge of SQL is a plus.

Experience with data migration and integration.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.