PRADA Made to Measure Specialist (m/f/d)

JOB DETAILS

We are seeking a passionate Made to Measure Specialist (m/f/d) to join our dynamic team in our PRADA Store in Vienna. As a Made to Measure (MTM) Specialist you manage the complete sales and service cycle, from initial fabric introduction and measurements to final alterations and after-sales care. You provide an exceptional, personalized shopping experience to build lasting customer relationships and encourage repeat business. Additionally, you drive MTM business growth and sales performance while strictly adhering to corporate guidelines and standards. 

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

RESPONSIBILITIES

• Deliver exceptional service by utilizing knowledge of MTM processes, RTW products, brand DNA, and the Prada Client Journey.
• Collaborate with store leadership and the team to maintain regular client contact, generate referrals, and support business growth.
• Partner with the MTM Regional Manager on product updates, training, client development, and business strategies.
• Work with management and the CRM team on prospects, leveraging networking and local events to source new customers and build the MTM network.
• Responsible for achieving personal MTM sales goals, contributing to overall store MTM targets, and meeting KPIs.
• Support colleagues with MTM processes and selling ceremonies whenever opportunities arise.
• Handle the complete client service cycle, including appointment booking, orders, fittings, and follow-ups based on customer requirements.
• Represent the brand as an ambassador during MTM events, helping organize, host, and execute client activities.

KNOWLEDGE AND SKILLS

At least 3 years of similar role in (luxury) retail

Strong experience in client development and clienteling performance.

Excellent communication and interpersonal skills and attention to detail.

Customer-centric and service-oriented mindset as well as ability to built relationships easily. 

Experience in transversal management requiring agility, adaptability, and strong team support capabilities.

Strong observation, coaching, interpersonal, and communication skills.

Fluent spoken German and English expected.