Department Manager

The Department Manager is a professional in the assigned goods category who is responsible for promoting brand loyalty to customers in the luxury goods sector in order to guarantee the achievement of quantitative and qualitative objectives set for his/her department and for the store. He/she represents the company and is a proactive sales professional who operates according to the directions received from the Store Manager.

MIUMIU DEPARTMENT MANAGER

Responsibilities:    

Sales 

·    Reflects the corporate image in terms of standing and ensures that the Staff is also aligned.

·    Liaises with the other Department Managers regarding all issues related to the product and internal processes.

·    Is constantly up-to-date regarding fashion trends, knows and monitors competitors keeping his/her team always aligned and up-to-date.

·    Keeps his/her team constantly up to date on the Store/department performance.

Customer management and CRM 

·    Promotes customer loyalty, informs the Store Manager about Top clients and VIPs.

·    Tracks the follow up actions and new clients sourcing done by his/her team.

·    Guarantees excellent customer welcoming and service and supervises sales to ensure customer satisfaction and that the qualitative standards required by our brand are maintained.

Store Staff 

·   Creates his/her team coordinating their activities in order to make sure that team members are always motivated and competent.

·  Detects and values each team member’s strength points, supporting his/her professional growth through the training and continuous coaching, in  agreement with the Store Manager.

· Defines quantitative and qualitative objectives and ensures they are achieved by results analysis, verifying monthly activities and setting up yearly assessments.

·   Prepares the planning, organizes and plans activities ensuring that the available resources to manage the expected

workload.

·   Makes sure that the internal procedures are fully respected.

Product

· Has a deep product knowledge of his/her department.

·   Personally manages all delicate situations regarding issues related to the product.

·   Ensures that the department image and product care are in line with corporate standards and that the Staff is aware of this standard.

·   Provides Retail Merchandisers with prompt and accurate feedback on any request of products related to his/her category.

Visual 

·  Makes, directly or through a Sales Assistant within his/her team and in collaboration with the In-Store Visual – if present – the windows display and the interiors of his/her department, always following the guidelines defined by the HQ or Local Visual Merchandising Department.

·   Is responsible for the prompt displaying of new products, doing it directly or through a Sales Assistant within his/her team and in collaboration with the In-Store Visual – if present.

·  Promptly sends the display pictures, or anywindows or interiors change made in the store, to HQ or Local Visual Merchandising Department for their approval.

·   Suggests to the Store Manager and to the In-Store Visual – if present – the merchandising proposals for his/her product category, both for windows and store interiors, according to the sales trends, seasonality local events, customers or market needs; such proposals have then to be submitted to the HQ or Local Visual Merchandising Department.

 Stockroom

·   In respect of his/her product category, optimises stockroom management in order to maximize and support the sales, in collaboration with the Stock Manager / Stock Specialist.

·  Analyses sales based on corporate reports, verifies the stocks of his/her department and transmits on a daily basis such technical and stock information to the whole Staff. 

·  Promptly submits all the quantitative and qualitative information to the Retail Merchandisers in order to point out any need and prevent any possible issue.

Reportistica

·   Collects from his/her staff all the feedback and comments from the clients as far as product is concerned, in order to produce the requested reports.

·   Prepare and analyze reports about sales, product and CRM.