Retail Training Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 

JOB PURPOSE

Develops implements and delivers Retail/Store Training programs to all sales staff of the stores in their geographical area as a concrete lever to support business development and all Store’s strategic objectives.

Actively contributes to the development of store staff quality and key Store KPIs

Ensures continuous alignment with Headquarters Retail Training team regarding local training programs and development opportunities.

RESPONSIBILITIES      

• In collaboration with local business support departments (Retail, HR, Marketing, etc.) and Headquarters Training leadership, identifies local training needs for store personnel, with the goal of developing effective and efficient training programs;
• Creates, develops and implements training programs using a variety of delivery modes (in-person, digital platforms, gamification apps, one to one, one to many, zoom, exercises, role play, etc.);
• Trains store staff to ensure the best Customer Experience, in line with Corporate and Brand standards;
• Trains store staff, ensuring proper implementation of the Client Journey
• Supports Retail Merchandisers in the delivery of Product Training;
• Maintains a widespread presence on the sales floor, supporting store teams through continuous observation and targeted feedback on customer interaction behaviors;
• Is part of the onboarding process for the store’s new joiner, training the new resources together with HR department on the various content;
• Monitors the effectiveness of Training activities, both through analysis of quantitative and qualitative KPIs (e.g.: Net Promoter Score), and through direct observation on the sales floor and feedback from Retail management;
• Provides continuous feedback to Head Office Line Managers/HR and Store Management on the progress of the team and individual members;
• Manages budgets and costs related to store training;
• Works effectively with digital tools and LMS platform.

KNOWLEDGE AND SKILLS

Possess at least 4 years' of training and coaching experience

Passionate about fashion, luxury retail and service

Strong coaching and facilitation skills

Has an energetic personality with strong engagement skills

Fluent communication in English and Thai