Miu Miu - Senior Client Advisor- Bond Street

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Be driven to exceed individual Financial targets and maximize own sales performances contributing to the success of the entire store

• Put to action business plans as per direction of Store Director, while being aware of Store performance

• Prepare any required reports (i.e. weekly feedback on client activity engagement, action plan, etc.)

• Be driven to exceed KPI targets (Retail, CRM, NPS)

• Act as a business developer by recruiting new Clients according to Prada’s brand strategy

• Place the Client above all, creating a welcoming environment and striving to  meet their every need and request

• Proactively seize all cross-selling opportunities utilizing all product categories available in the store

• Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools

• Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”

• Strengthen Client loyalty by participating in the Store’s clientelling initiatives

• Lead by example; be generous with your time in identifying, mentoring, supporting and developing future sales leaders such as yourself

• Provide regular feedback on clients, product and overall market trends

• Embrace and promote the Omni-Channel mindset

• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors

• Act as a role mode and take actively part to the weekly training schedule

• Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures 

• Take ownership of resolving Client complaints liaising with the line manager when necessary

• Operate with the highest level of care and respect for the Product, evident in every ceremony or procedure

• Utilize Company digital tools actively to offer a complete and integrated luxury experience

• Operate with the highest level of care and respect for the Product, evident in every ceremony or procedure

• Work in synergy with the Back of House

• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

• Contribute to an effectıve and effıcıent care of Company’s assets care in back of house

KNOWLEDGE AND SKILLS

• Experience in a similar role with luxury womens ready to wear experience

• Passion for human relations and sales

• Problem solving, curiosity and interest in luxury/fashion, art and design

• Experience of building a long-lasting relationship with clients

• Being able to work in team as well as alone

• Excellent communication and interpersonal skills

• Passion and knowledge of the managed product category

• Fluent spoken English expected. Other languages desirable