CRM and Clienteling Insight Intern

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Miu Miu CRM and Clienteling Insight Intern will support the team in day-to-day activities in the aim of developing and reinforcing a customer centric analytical culture across different areas of the business, ensuring the development of specific analytical tools for the brand.

RESPONSIBILITIES

•    Support the Miu Miu Client Insight team with data extractions and analyses to gather insights on customers’ behavior and monitor trends.
•    Help the team defining CRM KPI targets and tracking regional performance with respect to the agreed goals.
•    Prepare Power Point documents presenting the findings of the analyses to be presented to all the main stakeholders.

•    Help the team preparing the required documentation to support weekly and monthly meetings.
•    Collect feedbacks from the local teams to support business understanding and regional insights.
•    Revise current dashboards and analytical tools to gather complete understanding of existing reports and support the HQ in training local teams to their use. •    Work closely with the IT department to evaluate potential enhancements to existing reporting systems and monitor their development.

KNOWLEDGE AND SKILLS 

Strong and proven analytical background (Master’s degree in Economics is preferred)
Fluency in Excel and Power Point
Fluency in English Strong attention to details
Flexibility and ability to multitask
Proactivity and problem-solving attitude
Strong organizational, communication and interpersonal skills
Excellent relationship skills