E-Commerce Payments Specialist

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

Reporting to the Miu Miu Global Client Service Manager, the Miu Miu E-Commerce Payments Specialist will perform all e-commerce fraud & payments related activities, to comply with all the payments regulations and, at the same time, identify the best solutions to optimize approval rate reducing declines.

This role is responsible for understanding payments trends, identifying opportunities of efficiency and supporting order processing with the objective of providing best in class service to all our clients, representative of Prada Group’s luxury brand standards. 

RESPONSIBILITIES

• Manage and monitor Payments Platforms’ configurations and for all the Prada ecommerce websites
• Monitor and supervise all activities related to fraud prevention, payments and administration, both at an internal level and with our anti-fraud partner (Riskified)
• Analysis and reporting of multichannel sales
• Monitor suspicious customers (e.g. repeaters)
• Monitor Chargeback outcomes and how there are reflected on anti-fraud platform’s invoice
• Production of fraud check reports

KNOWLEDGE & SKILLS

Significant experience in payments platforms and anti-fraud background, at least 5 years in similar roles

Background in Statistics, Mathematics, or Engineering

Knowledge of Adyen, Cybersource and Riskified System is required

Order Management System

Analytical skills (excel, other) and familiarity with data visualization tools

Project Management skills, including strong planning and execution skills

Knowledge of other languages is appreciated

Proactive approach and critical thinking

Creative problem solver

Microsoft Office package proficiency, especially Excel and PowerPoint

International experience and strong cultural sensitivity

Fluency in English