IT CRM Specialist

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

The Junior IT CRM Specialist will support the IT CRM Manager in the daily operational management and continuous evolution of Microsoft Dynamics 365 and related custom web applications.

The role will involve activities such as operational support, structured analysis, and internal delivery follow-up.

The position requires organizational skills, analytical mindset, and the ability to work closely alongside the IT CRM Manager within a structured enterprise IT environment.

The resource will operate as an operational support to the IT CRM Manager, helping monitor ongoing activities, organize internal tasks, and ensure proper follow-up with development teams and system integrators.

RESPONSIBILITIES

• Manage tickets, incidents, and minor enhancements in Microsoft Dynamics 365/Salesforce
• Support the IT CRM Manager in monitoring sprint activities and task progress
• Facilitate internal stand-up meetings within the technical team when required
• Support validation of vendor deliveries against defined requirements
• Maintain technical and functional documentation
• Execute basic system configurations (forms, views, fields, business rules, security roles)
• Support SIT and UAT activities from a technical perspective
• Contribute to front-end development activities using Vue.js and/or React (Nice to have)
• Collaborate with backend developers on integrations and APIs (Nice to have)
• Assist in maintaining solution quality and compliance with internal standards

KNOWLEDGE AND SKILLS

At least 2 years of experience in similar roles.

Degree in Computer Science or similar is a must.

Basic knowledge of CRM processes (Sales and/or Customer Service)

Strong analytical and problem-solving skills.

Basic knowledge of SQL

Familiarity with Agile methodology

Experience in CRM or enterprise application environments

Introductory knowledge of Azure

Experience working with system integrators

Front-end development knowledge in: Vue.js and/or React, JavaScript (ES6+),HTML5 / CSS3

Understanding of Dataverse and Power Platform (Power Automate / Power Apps – basic level)

Understanding of REST APIs and system integrations

Knowledge of relational data models

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.