Retail Manager, Miu Miu

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To develop the Directly Operated and Duty Free Stores business of the area. To maximize sales and ensure profits through a careful management of operating expenses, guaranteeing an excellent customer service and constantly promoting the Group values and image. To develop and oversee the stores structure, managing the personnel and coordinating all the operating activities, according to the Headquarters guidelines.

To be a passionate Brand Ambassador conveying the Brand values to the Store teams and developing the business within the directly managed stores of your area the business leader of your stores network. To be the business owner, accountable for achieving a successful overall store performance.

RESPONSIBILITIES

BUSINESS AND RETAIL

• Maximize sales, ensuring profits through a careful management of operating expenses, seamless execution of all activities to achieve the targets.
• Coordinate with Retail Operations Director for retail cost budget analysis and annual and quarterly budget forecast
• Guarantee excellence in Client experience, leading by example to placing the Client above all.
•  Share objectives with the Store Manager and ensure follow-ups proposing and implementing any corrective measures.

• Propose and implements actions in order to support/increase sales also through the use of synergies among Stores.
• Communicate and share with the Store Staff the activities/actions to take in case of complaints, particular requests, replacements, etc. and personally take action in critical situations.
• Be responsible for the implementation of all processes and procedures concerning product management (delivery, stockroom management, handling, etc.).
• Coordination of various department store related marketing activities (Shinsegae FIT, department store EDM & LMS)
• Ensure an impeccable image inside and outside Stores, intervening in due time if necessary, liaising with competent Functions.
• Ensure and monitor the implementation of every stockroom and maintenance procedures.
• Ensure a constant and effective information flow between Stores and other functions and in particular concerning products, sales, customers in order to promptly and effectively meet the needs of the market/customers and in particular towards the Retail Merchandising and Visual Merchandising Functions.

TEAM         

• Motivating and inspiring leader, you will mentor your team by working closely with them and set them up for success through succession planning and ensuring internal growth.
• By managing the staff and coordinating all the operating activities according to the guidelines, you will oversee and develop the stores’ structure.
• You will promote the cooperation and synergy between the Retail Operations Department, Retail Merchandising, Visual Merchandising and Communication teams, in order to convey univocal messages to stores and identify business development solutions.

• Ensure a constant dialogue among the Company, the Store Manager and the Store Staff, organizing and attending monthly and/or weekly “Store Manager meeting”.
• Develop and coach the Store Manager.
• Manage the store personnel and define recruitment, training, development and retention plans for sales staff.
• Ensure the recruitment of the most talented people and build the best store management representation in the luxury goods industry.
• Validate store employee incentive data
• Make sure that the grooming standards decided by the HQ are communicated and respected.
• Cooperate with the Retail functions, the Communication and PR Department, in order to ensure the achievement of the sales target and the implementation of the agreed strategies.

OPERATIONAL REPORTING

• Provide statistical analysis to conduct weekly, monthly, quarterly and yearly evaluation of Retail KPIs
• Prepare regular sales reports and conduct market survey inclusive of competitors sales
• Consolidation of regular reports to HQ

KNOWLEDGE AND SKILLS

Approximately 10 years of retail management experience in luxury retail is preferred

Business driven

Leadership and team management

Well rounded team player

Strong customer service mindset

Confident, enthusiastic and positive can-do mindset

Mature, assertive and concrete

Organized, flexible and detail oriented

Interest in luxury/fashion, art and design

Very fluent in verbal and written Korean is a MUST

Very good knowledge of English