E-Commerce Operations Intern

Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

JOB PURPOSE

The ideal candidate will be in charge of identifying needs and opportunities to enhance ecommerce operations and of driving success by optimizing online operations, coordinating logistics and store operations and implementing continuous process improvement.

RESPONSIBILITIES

• Analysis and evaluation of fulfillment performance levels in order to support and further develop online service level: Review of lead times, pending, cancellation rates, return rates and so forth
• Coordination of initiatives related to E-Operations Store/RWH set-up, New Packaging, new third parties implementation
• Partner with Logistics, Retail Operations, IT, E-Merchandising and Client Service, to solve issues and improve the operational flow
• Report on KPIs to measure and evaluate the effectiveness of the projects and operational flows

KNOWLEDGE AND SKILLS

Degree in business management or engineering

Analytical mindset and passion for numbers

Experience with large enterprise projects in international environments

Ability to work in a fast-paced environment with different international cultures

Excellent level of English (Spoken and Written)